VILT

In this lesson, which I produced and delivered, we will review the importance of soft skills in communication and customer relationships. You will learn about time management, non-violent communication, empathy, and collaboration applied to everyday challenges. Finally, we will cover reading and text interpretation applied to customer complaints, aiming to improve understanding and problem-solving assertively.

In this class that we produced, David Marinho explores real-life moderation situations on Reclame AQUI and teaches how to handle the unique challenges presented by different industries. Each case discussed provides practical insights into applying moderation rules assertively, respecting the specifics of each sector, and ensuring the reliability of all interactions.

In this webinar, which I was responsible for moderating, the experts from Reclame AQUI give you a glimpse of what you’ll find in our new course: how to build an outstanding reputation and foster trust in daily customer service interactions.

This lesson, scripted in collaboration with subject matter experts (SMEs) and produced by me, covers the fundamentals of using functions in Python. Through practical examples, this class explain how functions can improve code organization and efficiency. This class provides valuable insights into function usage and implementation.